Tarro Answers Your Frequently Asked Questions

Phone Ordering: 

Why use Tarro’s Phone Ordering Service?

Research shows that 52% of people still prefer ordering over the phone. Tarro Phone Ordering Service helps restaurants capture revenue from that group of customers. We help restaurants increase revenue, reduce labor costs, improve operational efficiency, and remove stress for owners from phone orders. We offer professional and consistent service with well-trained multi-lingual operators, not AI machines, answering phone calls from multiple lines simultaneously, 24/7/365.

What Do I Need To Sign Up For Tarro?

Tarro’s system is self-served, easy to install, and has a lifetime warranty. The restaurant only needs to have a stable internet connection, and we will provide the rest!

Who Will Be Taking Orders For My Customers?

To ensure the highest standard of quality, every order is handled by our dedicated client service team, not automated AI systems. Our client service team is fluent in English and has undergone a rigorous selection process and comprehensive four-week training program to meet our high standards before handling customer calls. 

How Do You Make Sure You Have The Right Information On Menus And Prices?

Once you sign up with Tarro, a manager will personally contact you to check your menu, prices, ingredients, and other details. We will then add this information to our system, where our agents can access it every time they process an order for you. As we work with you, Tarro will regularly update this information to make sure that we get your orders right every time.

How is the Tarro phone ordering service priced?

The pricing plan will be subject to your restaurant's specific circumstances. Call 1-888-235-3972 to learn more about our pricing plans.

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Delivery: 

Why do restaurant owners love using Tarro’s Phone Order + Delivery service?

Restaurants are struggling to keep up with customer delivery demands, find and manage delivery drivers, and reduce delivery costs.

We’re determined to change that. We're the first company to help restaurants handle phone orders and deliveries so they can thrive instead of just surviving. 

Our service can help you solve these top three challenges:

1. Meeting customer delivery demands: Prevent losing business and disappointing customers by offering phone ordering + delivery.
2. Hiring drivers: Eliminate the hassle and cost of finding and managing delivery drivers.
3. High delivery costs: Reduce costs incurred from platforms like DoorDash and UberEats.

How Much Does Tarro Delivery Service Cost?

The pricing plan will be subject to your restaurant's specific circumstances. Call 1-888-235-3972 to learn more about our pricing plans.

Why can Tarro telephone ordering + delivery service help increase your business?

Although various apps are available for online ordering, over 50% of Americans still prefer to place orders by phone. Activating telephone ordering and delivery services ensures you don't miss out on this group's business. Our internal real data indicates that enabling telephone delivery services can help restaurants increase business by at least 20%.

I am already using third-party platforms (like DoorDash, Uber Eats, etc.) for deliveries. How can Tarro’s delivery service be beneficial for my restaurant?

The most significant difference is that our delivery service can save a lot of money for both your restaurant and your customers!

From the customer's perspective, there's a difference between those who order by phone and those who use third-party platforms like Uber Eats and DoorDash. Many people believe the service fees on third-party platforms are too high and would rather order directly over the phone. Customers can save 10-20% on order costs when ordering by phone!

From the restaurant's perspective, compared to third-party platforms, choosing Tarro for deliveries can save the restaurant 50% in fees, while also eliminating concerns about your customers being poached by third-party platforms or other restaurants. Furthermore, with Tarro’s excellent customer service, you can even convert those who used third-party platforms into loyal customers of your own.

Can I place an order online for the delivery service?

Currently, Tarro’s delivery service only supports phone orders. But stay tuned – we’re always innovating to make running your restaurant easier and more lucrative!